Frequently Asked Questions
Are your treats safe for my dog?
Totally! All our goodies are handmade with the aim of spoiling our own furkid and spreading the love to fellow pawrents without breaking the bank. We source our 100% human-grade ingredients from local businesses.
P/S: all batches of chews & pet-safe bakes will be tried by our Chief Tasting Officer, Reumi.
What if my dog is intolerant/sensitive to some ingredients?
We get that some dogs might have food sensitivities. We urge pawrents to check our ingredient list before purchasing!
How do I store the treats to keep them fresh?
Please refer to individual listings for storage instructions.
What is the 'For Human Only' collection?
Like our furkid, we also love good food. Join us on a journey of bringing recipes to life. Please be reminded that all products in the collection is only meant for human consumption.
Can I return or exchange the items I bought?
Regrettably, we are unable to allow returns or refunds on all our products. Should you experience any issues with your order, please contact us and we'll see what we can do for you!
Do you offer delivery in Singapore?
Sure thing! We've got you covered with deliveries within mainland Singapore at a small cost with no minimum spending required. Additionally, if your order hits S$80.00 or more, delivery's on the house!
Our standard delivery option comes with tracking number, go through a common sorting centre with J&T and will be delivered in 1-3 working days. This is only for small orders of chews.
Our doorstep delivery option will not go through a common sorting centre and will be delivered the day after order fulfilment. This option is applicable for larger orders and for orders with bakes or the 'for human only' collection.
We are not liable for any lost mails.
Do you offer delivery outside of Singapore?
As we're a small Singapore homebased business, we do not ship overseas at the moment.
Which shelter will you be donating to?
As we don't have ties to any shelters, we'll choose and share on our IG periodically!
How can I contact you for further questions?
Need some answers or a friendly chat? Don't hesitate to send us a message on our Contact Us page or slide into our Instagram DM (@omnomsgone)